Frequently Asked Questions
What is a Hang?
A Hang is a spontaneous, short-term meetup you create or join. Post what you're doing, where, and when, and your friends can tap ComeThru to join. All Hangs expire automatically.
How do I add friends?
Search for friends by username on the Add Friends screen, or invite them by sharing your invite link. You can also find friends from your phone contacts.
How do I report a problem?
Use the bug report button in the app to submit a report with device and screen details attached. Include a clear description and we'll look into it.
How do I report inappropriate content?
Use the report option on a Hang, message, Gallery item, Gallery comment, or user profile. The report can include your reason, description, and a server-created snapshot of the relevant content. For suspected child sexual abuse or exploitation, select that report reason and review our Child Safety Standards. ComeThru may review the report and take action under the Terms; submitting a report does not guarantee a particular outcome.
How do I delete my account?
Use the account-deletion action in the ComeThru Profile screen. If you cannot access the app, follow the instructions on our account-deletion page or email hello@comethruapp.com.
Why do you need my location?
Foreground location is used for nearby sorting, distance, maps, location picking, and Google Places ranking. A selected Hang venue stores its exact address and coordinates. Live location is a separate opt-in feature for eligible Hang participants during a limited window. You can control permission in device settings and turn live sharing off in the Hang map.