Delete from the ComeThru app
- Open ComeThru and sign in.
- Open Profile, then open the account settings.
- Select Delete Account and confirm the request.
You are signed out immediately. Your account then enters a 30-day grace period. If you sign back in during that period, ComeThru will offer you the option to reinstate the account.
Request deletion without the app
If you cannot sign in, email hello@comethruapp.com from the email address associated with your account, if one is present. Include the phone number used for ComeThru sign-in and the phrase “account deletion request.” We may ask you to verify account ownership before processing the request.
What is deleted after the grace period
After the 30-day grace period, a daily batched process permanently deletes your Firebase Authentication record, private user record, profile photo, friendships, received notifications, reminders, contact relationships, reactions, user-level analytics records, and advertising choices/queues. Because processing is daily and bounded, completion can occur after the exact 30-day point. Your username, phone number, and email address are released for reuse.
What is anonymized or may be retained
- Personal Hangs, chat messages, comments, awards, safety reports, and notifications you created for other people can remain but are anonymized to “Former member” or a deleted-user sentinel.
- Ordinary personal Gallery files, their thumbnails, and personal Hang covers you uploaded are removed. Promotion/Hall of Fame media protected by a separate submission, business-attributed media, and safety/legal/dispute/audit/backup records can remain where applicable.
- Your business memberships are removed. A business transfers to another owner when one remains; a sole-owned business is closed, its public identity/listings are cleared or disabled, and its business-profile images and memberships are removed.
- Recap images or other copies that another person exported outside ComeThru cannot be removed from that person's device or destination by deleting your account.
- Contest/Hall of Fame, safety, legal, dispute, fraud-prevention, accounting, purchase/subscription, backup, and deletion-audit records may be retained where applicable. The internal deletion audit contains a SHA-256 hash of the former Firebase UID, the completion time, and processing counts—not your phone, email, username, or content.
Questions about remaining media
The automatic deletion process removes ordinary personal Gallery files and personal Hang covers after the grace period. If you believe other media remains, email hello@comethruapp.com and identify it. ComeThru cannot remove recipient copies or exported Recaps, and exceptions can apply for promotion/Hall of Fame records, business-attributed media, safety evidence, legal obligations, disputes, audits, or backups.
For the complete retention and deletion policy, read Section 8 of the ComeThru Privacy Policy.